1. JOB TITLE: Branch Manager
Location: Mwanza and Arusha, Tanzania
Job Summary: Achieve all operational excellence and financial targets through business growth and development set by the bank at the branch level.
Key Responsibilities:
Business Performance:
- Delivery of sales, revenue, deposits, risk assets, targets, and efficiency ratios.
- Prepare and deliver on approved branch budgets.
- Responsible for strict cost management, including review of both direct and indirect costs generated by the branch. Achieve a cost/income ratio in the branch.
Relationship Management & Customer Service:
- Deliver on customer service standards, acquisition and client satisfaction levels, retention of high-performing clients, and growing share of wallet as per the target market.
People Management & Teaming:
- Build and develop a high-performing team by driving performance development and coaching to achieve productivity and efficiency.
Process, Controls, and Operation Performance:
- Ensure compliance with operations risk.
- Complies with branch layout standards, KYC, operating & risk policies and procedures.
Strategic Initiatives:
- Expanding approved market reach.
Qualifications & Experience:
- Educational Background: Bachelor’s or master’s degree in Banking or Business Administration, Economics, Finance, or other related fields of study.
- Professional Experience: At least 5 years of experience in relationship management and branch operations.
2. JOB TITLE: Relationship Manager
Location: Dar es Salaam, Tanzania
The ad for this role is very similar to the Branch Manager role.
Job Summary: Achieve all operational excellence and financial targets through business growth and development set by the bank at the branch level.
Key Responsibilities:
Business Performance:
- Delivery of sales, revenue, deposits, risk assets, targets, and efficiency ratio.
- Prepare and deliver on approved branch budgets.
- Responsible for strict cost management including review of both direct and indirect costs generated by the branch. Achieve a cost/income ratio in the branch.
Relationship Management & Customer Service:
- Deliver on customer service standards, acquisition and client satisfaction levels, retention of high-performing clients and growing share of wallet as per target market.
People Management:
- Build and develop a high-performing team by driving performance development and coaching to achieve productivity and efficiency.
Process, Controls and Operation Performance:
- Ensure compliance with operations risk.
- Complies with branch layout standards, KYC, operating & risk policies and procedures.
Qualifications & Experience:
- Educational Background: Bachelor’s or master’s degree in Banking or Business Administration, Economics, Finance, or other related fields of study.
- Professional Experience: At least 5 years of experience in relationship management and branch operations.
3. JOB TITLE: Acquiring Sales & Support Officer
Job Summary: To execute sales pipelines for merchants and acquire products while offering direct customer support to drive volumes and usage of our merchants and acquire products and services.
Key Responsibilities:
- Managing sales pipeline: Pursue sales leads, including new to bank and cross-selling to existing customers, by leading marketing activities, identification, sourcing, to activation of customers.
- Managing stakeholders and related operational/business risks during the implementation of solutions for the customer.
- Onboarding: Collect all necessary documentation and approvals are obtained to streamline the onboarding process.
- Conduct daily visits to merchants to ensure machines are functional as well as push utilization.
- Reporting: Monitor and prepare weekly product performance reports on product performance and utilization.
- Drive costs and revenue numbers. Prepare cost-benefit analysis and take initiatives to reduce costs, meanwhile increasing revenue base.
- Revenue: Close monitoring of GL accounts to ensure no leakages and report on revenue attained.
Qualifications & Experience:
- Bachelor’s degree in business-related fields of study or equivalent.
- One year of sales experience and knowledge of banking products & operations.
Application Instructions:
If interested and you meet the selection criteria, please send your application (Curriculum Vitae) not later than August 15, 2025, to ETZ-RECRUITMENT@ecobank.com.
Only shortlisted candidates will be contacted.
Ecobank Tanzania Limited Human Resources.