1. JOB TITLE: Relationship Officer, Business Banking
Background
DCB Commercial Bank Plc is a fully-fledged retail and commercial bank in Tanzania. The bank offers
banking services to Individuals, Microfinance, Small to Medium sized Businesses (MSME), as well as
large corporate clients. DCB Bank has a wide branch network of over 8 branches, over 1000 DCB
Wakala Agents, and over 280 Umoja switch ATMs serving over 3 million customers across the country.
We are currently seeking qualified candidate to fill the role of Relationship Officer, Business Banking.
The successful candidate will be responsible for growing liabilities and liabilities, maintain quality
portfolio and earn income through engaging both DCB and non DCB business and corporate clients
to ensure the bank’s strategy is achieved .
Key Responsibilities
▪ Working with Relationship/Branch Managers to grow the business portfolio through product
volume, new client acquisition and increasing the number of products held per client
▪ Developing and implementing client acquisition strategies to identify the right product and
service opportunities to offer clients.
▪ Attaining incremental sales through nurturing relationships with existing clients, understanding
and anticipating their needs, and providing financial services.
▪ Maintaining product knowledge and work closely with the product team in developing
tailor–made solutions according to customer’s needs
▪ Supporting in maintenance of the potential clients list in the relevant sectors as well and refining
of the list in liaison with the relevant stakeholders.
▪ Participating in sales planning initiatives and design appropriate relationship plans to generate
new business throughout marketing calls, promotions and presentations.
▪ Adhering to the expected level of due-diligence, internal policies and KYC norms while opening
new accounts.
▪ Achieving your prescribed disbursement and deposit weekly and monthly targets.
▪ Writing and submitting to the branch manager periodic status reports, including daily activity
report and calls/follow-ups made
Qualifications and Experience
▪ Bachelor’s degree from a recognised institution.
▪ 3 years’ experience in sales and client management role in a financial institution.
▪ Good working knowledge of business banking environment and practices in Dar es Salaam.
▪ Good selling and negotiation skills.
▪ Customer centric with excellent communication skills
▪ Proficient in use of Microsoft Office tools.
If you believe you are the right candidate for this position, kindly submit your application with a detailed CV, photocopies of academic certificate, and names of three referees with their contacts, quoting reference number DCB/RB/ROBB-08/2025 on the subject of the email. To be considered, your application MUST be submitted through recruitment@dcb.co.tz not later than 28th Aug 2025 Hard copy applications will not be accepted.
2. JOB TITLE: Relationship Officer, Personal Banking
We are currently seeking qualified candidate to fill the role of Relationship Officer, Personal Banking. The successful candidate will be responsible for advising clients, fostering business growth, providing financial investment guidance, ensuring customer satisfaction, retaining existing clients, and acquiring new customers through sales activities.
Key Responsibilities
▪ Promoting and selling various liability products offered by the bank, aiming to attract low-cost deposits from diverse customer segments; and sourcing for current and savings accounts.
▪ Looking for new customers through existing leads, referrals, cold calling etc. and maximizing lead generation; while ensuring timely follow through and healthy closure rate of leads.
▪ Advising customers on available bank products and services based on understanding of customers’ financial needs and recommends appropriate solutions.
▪ Conducting planned direct promotion/marketing activities for products and services offered by the bank and cross-sells secured assets offered by the bank where relevant.
▪ Adhering to expected level of due-diligence, internal policies and KYC norms while opening new accounts.
▪ Establishing and maintaining effective relationships with customers, while offering high level of customer service.
▪ Screening clients with regards to eligibility requirements for loan conditions.
▪ Preparing loan application documents in line with the bank’s latest credit policy and procedural manual.
▪ Proactively conducting pre and post monitoring visits to clients ensuring clients’ ability to make repayments based on their financial and personal circumstances.
▪ Achieving prescribed disbursement and deposit weekly and monthly targets.
▪ Writing and submitting to the branch manager periodic status reports, including daily activity report and calls/follow-ups made.
Qualifications and Experience
▪ Bachelor’s degree from a recognised tertiary institution.
▪ 3 years’ experience in sales and client management role in a financial institution.
▪ Knowledge of the banking industry, banking products, services and regulations.
▪Good working knowledge of personal banking sector and its practices in Dar es Salaam
▪ Good selling and negotiation skills.
▪ Customer centric with excellent communication skills.
If you believe you are the right candidate for this position, kindly submit your application with a detailed CV, photocopies of academic certificate, and names of three referees with their contacts, quoting reference number DCB/RB/ROPB-08/2025 on the subject of the email. To be considered, your application MUST be submitted through recruitment@dcb.co.tz not later than 28th Aug 2025. Hard copy applications will not be accepted.
3. JOB TITLE: Assistant Manager Customer Service
We are currently seeking qualified candidate to fill the role of Assistant Manager Customer Service. The successful candidate will be responsible for leading and overseeing the transformation of customer experience across all branches, channels, and digital platforms, ensuring consistent, high-quality, and accessible service that builds customer loyalty and improves satisfaction metrics.
Key Responsibilities
▪ Supporting in maintenance of the potential clients list in the relevant sectors as well and refining of the list in liaison with the relevant stakeholders.
▪ Managing a centralized Contact Center with IVR and toll-free services.
▪ Enforcing service breach policies to ensure accountability.
▪ Promoting digital adoption and enhance self-service accessibility.
▪ Developing and maintaining a robust complaints management and resolution system.
▪ Mentoring front-office and Customer Service Officers (CSOs) to align with service metrics.
▪ Rolling out customer experience (CX) training programs to close service gaps.
▪ Standardizing communication and customer journey mapping for consistency.
▪ Enhancing in-branch customer experiences through personalized service delivery.
▪ Deploying NPS and eNPS tools to capture and act on feedback.
▪ Collaborating with Branch Managers and Branch Accountants to maintain uniform service standards.
▪ Reducing customer dormancy and champion retention initiatives.
▪ Overseeing effective operation of all customer service channels.
▪ Implementing standardized service procedures and communication protocols
Qualifications and Experience
▪ Bachelor’s degree in Business Administration, Banking, or related field.
▪ Minimum of 4 years’ experience in customer service or customer experience, preferably in the banking sector.
▪ Proven track record in leading transformation initiatives and improving customer satisfaction metrics (NPS, CSAT).
▪ Strong understanding of banking products, consumer protection guidelines, and regulatory requirements. Experience in digital banking, contact center operations, and service process improvement.
▪ Proficiency in analysing customer feedback and service metrics to drive improvement.
If you believe you are the right candidate for this position, kindly submit your application with a detailed CV, photocopies of academic certificate, and names of three referees with their contacts, quoting reference number DCB/RB/AMCS-08/2025 on the subject of the email. To be considered, your application MUST be submitted through recruitment@dcb.co.tz not later than 29th Aug 2025. Hard copy applications will not be accepted.
1 comment
Naomba kazi